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These terms and conditions apply if no other terms and conditions have been agreed with the booking. (e.g. bookings via partners or booking platforms)

1. included in the room rate
(if the reservation is booked directly through the hotel)

Rich breakfast buffet
Parking lot in front of the hotel
Free access to the Salzano SPA for guests of the SALZANO Hotel
Reduced entrance fee to the Salzano SPA for guests of the SALZANO Basic Rooms
Use of our large hotel garden with sun loungers and pavilion

2. cancellation conditions
If for any reason you cancel your holiday with us, this can be done free of charge up to six days before arrival.

Cancellations 05 – 00 days before arrival will be charged with 100 % of the total price.
Cancellation costs will only be charged if the room cannot be re-rented. This can be clarified after the end of the booking period. The same applies in the event of late arrival and early departure.
We recommend that our guests take out cancellation insurance.

We ask for your understanding that reservations without written cancellation are considered confirmed.

3. price changes
In the following cases the hotel can change the advertised prices:
Newly introduced or increased government levies (e.g. value added tax, visitor’s tax, etc.)
Clearly explainable printing errors

4. liability for damages and liability
SALZANO Hotel is not liable for damages in cases of intent or gross negligence. Liability for items brought in by the guest is excluded to the extent permitted by law. Claims must be made in writing to the owner family SALZANO immediately, at the latest 7 days after departure; otherwise the claims are considered expired.

5 Use of the hotel room/chalet/apartment
The hotel room/apartment/chalet is to be used and treated with the greatest care by the guest. It may only be used or occupied by the number of persons (including children) specified in the contract. The guest is not permitted to leave hotel rooms rented in the SALZANO Hotel to third parties for their use. The guest is liable for any damages, unless he can prove that these were caused without his fault (or the fault of other users). Damage must be reported immediately to the owner family SALZANO. The hotel reserves the right to check the condition of the hotel room/chalet/apartment at any time. In case of additional expenses, the owner family SALZANO takes the liberty to charge the additional expenses. The rooms/chalet/apartment are ready from 2pm on the day of arrival. On the day of departure the rooms must be vacated by 11 am.

6. SALZANO Spa
The hotel declines any responsibility, the use is at your own risk. The owner family SALZANO assumes no liability.
The use of the SPA area is reserved for persons in good health or for those who have no medical restrictions for its use. This both in the knowledge or ignorance of a medical limitation.
Do not use the sauna if you have a fever or a cold, acute inflammation of internal organs, severe cardiovascular disease, high blood pressure, varicose veins or hyperthyroidism.

7. massages and appointments
Appointment cancellations or postponements are free of charge 24 h before the start of the treatment.
We decline any liability for massages on pregnant women. The responsibility lies with the guest.

8. non-refundable reservations
For non-refundable reservations, the hotel takes the liberty of charging the total amount (including tourist & accommodation taxes) to the credit card on the day of the reservation. These reservations can no longer be cancelled free of charge.

9. data protection
The SALZANO family of owners undertakes to comply with the applicable data protection legislation in the handling and processing of all customer data and customer usage data.

Customer information is used only to maximize operational security or in the interest of sales promotion, product design, crime prevention, collection of key economic data and statistics, and billing.

The guest has the right to know what happens with his data. The guest can also demand the deletion of the collected data. The guest can demand that his data is not used for advertising purposes. (mailings)

10 Applicable law and place of jurisdiction
Swiss law is exclusively applicable to all contracts concluded with the SALZANO family of owners under these GTC. The exclusive place of jurisdiction for any disputes arising from such contracts is Interlaken.

11 Payment
You can pay with cash, (Swiss Francs and Euro) EC-Direct, Visa, Maestro, Mastercard, American Express and Postcard.

12. pets
Pets only on request: from CHF 15.00 per day, without food
(for anti-allergic cleaning of the room for the “successors”).

In special cases we reserve the right to charge for final cleaning.

13. surcharge half board
CHF 59.- per person and day for the 4-course pampering menu

Status: January 2022, Interlaken-Unterseen